Business World Technicians Recognized by Advanced Certifications From Ricoh and Idealliance


Little Rock, Arkansas – International print and electronics company, Ricoh, and national graphic communications organization, Idealliance, recently awarded their highest certifications to several Business World technicians .

David Carlisle, Rodney Smith Sr., and Lance Dunavant were each awarded a Ricoh Prestige Level 2 Certification, which is the highest level of certification for service engineers in Ricoh’s Service Excellence program. Idealliance also designated Dunavant a G7 Expert, which is the organization’s highest level of certification in color management, process, and quality control for proofing and printing equipment. With his certification, Dunavant has become the only G7 Expert in the state of Arkansas.

“Business World strives to provide the highest level of technical guidance and support not only in the state but in the region,” said Joel Smith, President of Business World. “Our technicians stay on the cutting edge of innovation as it relates to our product offerings and support services. The three Ricoh Prestige Certifications and the Idealliance G7 Expert Certification demonstrate the unparalleled dedication to customer service that David, Rodney, and Lance provide our clients every day.”

With two locations in Arkansas, and one in Oklahoma, Business World is one of the region’s leading providers of comprehensive enterprise solutions, including managed IT services and managed print services. These certifications mark success with an internal dedication to developing industry-leading expertise.

The Ricoh Prestige Certification is awarded after the successful completion of two expertise levels of progressive online, time-sensitive testing on their ability to resolve high level technical issues. A G7 Expert has attended and passed the Idealliance G7 Expert/ Professional Training and exam to certify their ability to analyze and correct color and print related issues to a set method, standard, or specification with repeatable, predictable results.

About Business World:

Since 1977, Business World has been one of the region’s leading providers of comprehensive enterprise solutions. In addition to offering consultation for office equipment, the Business World mission is to provide total support services, including Managed IT Services and Managed Print Services, to help improve a business’s profitability, increase productivity, lower costs, and maintain competitive edge. With locations in Little Rock, Jonesboro, and Stillwater, Business World’s CDIA+, A+, and Network+ certified sales, service, and training representatives have the skill and knowledge to ensure a client’s office technology helps achieve business objectives. For more information, visit or call 888-324-6760.

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