Global Market Study on VoIP Services Forecast Period, 2016 – 2024

Voice over Internet Protocol (VoIP) is a cost-effective technology to communicate around the world. VoIP uses the internet as a medium for digital signal propagation instead of analog signals. The global VoIP service market is anticipated to exhibit significant growth over 2016–2024. Increasing hybrid cloud communications in small and large enterprises, couple with VoIP’s low maintenance cost with higher flexibility and minimum staff support, are factors anticipated to drive the growth of the global VoIP services market over the forecast period.

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Demand for VoIP service due to growing need for cloud-based communication services is increasing steadily and can be attributed to various budgetary advantages such as probable per-user monthly fees, low capital expenses, and strategic advantages such as uniformity across a network and ease of adding future innovations.

To understand and assess opportunities in this market, the report is categorically split into three sections, namely market overview, market analysis, and market dynamics by call type, end use, configuration, service, and region. The report analyzes the global VoIP service market in terms of market value (US$ Bn) and a number of subscribers (Mn).

In the same section, Persistence Market Research (PMR) covers the global VoIP service market performance on the basis of adoption of services in terms of value and number of subscribers, respectively. This section includes PMR’s analysis of key trends, drivers, and restraints from the macroeconomic perspective. Impact analysis of key growth drivers and restraints, based on the weighted average model, is included in this report to better equip clients with exclusive decision-making insights.

The next section of the report analyzes the market on the basis of VoIP service type and presents the market size in terms of value and number of subscribers over the forecast period.

The Global VoIP service market is segmented as follows:

By Call type

  • International VoIP calls
  • Domestic VoIP calls

By End Use

  • Customer
  • Corporate
    • Small and medium-sized enterprises
    • Large enterprises

By Services

  • SIP trunking service
  • Hosted business IP PBX service
  • Managed IP PBX service
  • Other services

Managed IP PBX service segment accounted for 27.0% market share of the overall VoIP service market in 2015 in terms of revenue, followed by hosted business IP PBX service segment.  Managed IP PBX service segment is mainly driven by the introduction of a large number of small and medium-sized enterprises.

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The section that follows analyzes the market on the basis of configuration and presents the market size in terms of value and number of subscribers for the forecast period.

On the basis of configuration, the market is segmented into the following:

By Configuration

  • Computer-to-computer
  • Computer-to-phone
  • Phone-to-phone

Computer-to-phone segment is expected to expand at the highest CAGR of 11.7% in terms of value during the forecast period. In terms of market share, computer-to-computer segment accounted for 43.8% revenue share of the overall market in 2015 and is expected to dominate the overall market during the forecast years. Computer-to-computer segment accounts for almost half of the total revenue in configuration category in the global VoIP Services market currently.

The section that follows analyzes the market on the basis of country and presents the market size in terms of value and volume over the forecast period.

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Regions covered in the report are as follows:

  • North America
  • Latin America
  • Europe
  • APAC
  • MEA


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