Outsourced Customer Care Services Market trends research and projections from 2017 to 2024

Outsourcing services basically helps companies concentrate on their core competencies, in addition to providing them with substantial cost benefits. As customer demands continue to undergo a change, a paradigm shift is in order as far as customer services are concerned.

In order to ensure that company personnel are in regular touch with clients and consumers, firms have been deploying multichannel solutions and instant messenger services. These initiatives are certain to augment the growth of outsourced customer services market share over the coming seven years.

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With efficient customer service being the chief goal of companies worldwide, outsourced customer care services market is certain to take on a profitable path ahead. Companies have been increasingly opting to outsource their operations to customer care firms so that they can manage their customers better and cater to their demand in a more refined, efficient manner.

In addition, the increasing adoption of cloud computing technology and penetration of big data will propel outsourced customer care services industry over the years to come. A report by Global Market Insights, Inc., states that outsourced customer care services market size, worth USD 70 billion in the year 2016, is forecast to cross a valuation of USD 110 billion by the year 2024, growing at a CAGR of 6% over 2017-2024.

Customer interaction is one of the core services provided by outsourced customer care services industry players. Customer interaction services have observed a significant rise in demand pertaining to the fact that customers require prompt services and service providers have been taking efforts to fulfill consumer requirements in a manner that is convenient for them. In addition, firms have recognized the importance of maintaining strong customer relationships, which will lead customer interaction to hold a major share of outsourced customer care services market over 2017-2024.

Browse key industry insights spread across 120 pages with 31 market data tables & 17 figures & charts from the report, “Outsourced Customer Care Services Market Size By Service (CRM Technology Hosting, Fulfillment/Logistics, Customer Interaction), Industry Analysis Report, Regional Outlook (U.S., Canada, Germany, UK, France, Italy, Czech Republic, Poland, Spain, China, India, Japan, Philippines, Australia, Mexico, Brazil, South Africa), Growth Potential, Price Trends, Competitive Market Share & Forecast, 2017 – 2024”,  in detail along with the table of contents:


The escalating demand for high grade customer care and sophisticated infrastructure will propel North America outsourced customer care services industry. In addition, excessive costs of resources in the region have led to companies outsourcing their businesses to countries across Asia. Service providers across the U.S. have been expanding their technology platforms to provide advanced services to their clientele, which will impel North America outsourced customer care services market over the coming years.

CRM services offer solutions for myriad configuring options and help consumers use features that suit their requirements. On these grounds, CRM technology hosting outsourced customer care services industry will grow at a remarkable pace over the next few years, especially across the emerging economies of Latin America.

Major players operating in outsourced customer care services market include Expert Global Solutions, Transcom Worldwide, Synnex Corporation, StarTek, Aegis, Convergys Corporation, Accenture, and Amdocs. This industry is rather fragmented and includes the participation of several firms worldwide. In order to retain their position, companies operating in outsourced customer care services industry have been focusing on expanding their service portfolio and adopting the strategy of mergers & acquisitions.

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Table Content of Outsourced Customer Care Services Market:

Chapter 1   Methodology & Scope

1.1    Methodology

1.1.1    Initial data exploration

1.1.2    Statistical model and forecast

1.1.3    Industry insights and validation

1.1.4    Definition and forecast parameters

1.2    Data Sources

1.2.1    Primary

1.2.2    Secondary

Chapter 2   Executive Summary

2.1    Outsourced customer care services industry 3600 synopsis, 2013 – 2024

2.1.1    Business trends

2.1.2    Regional trends

Chapter 3   Outsourced Customer Care Services Industry Insights

3.1    Industry segmentation

3.2    Industry size and forecast, 2013 – 2024

3.3    Industry ecosystem analysis

3.3.1    Vendor matrix

3.4    Technology & innovation landscape

3.5    Regulatory landscape

3.5.1    U.S.

3.5.2    Europe

3.5.3    APAC

3.5.4    RoW

3.6    Industry impact forces

3.6.1    Growth drivers   Transition towards host based customer service   Demand for low cost services   Low cost of resources   Presence of bilingual and multi lingual agents   Rising demand and presence of tax free zones

3.6.2    Industry pitfalls & challenges   Lack of transparency   Hidden costs associated with outsourcing

3.7    Growth potential analysis

3.8    Competitive landscape, 2016

3.9.1    Strategy dashboard

3.9    Porter’s analysis

3.10   PESTEL analysis 

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