Tag Archives: Emotion Analytics

Innovations will Boost Emotion Analytics Market Growth in the Foreseeable Future

Emotion Analytics Market: Introduction

Emotions data is used to create strategies that helps in improving the business’s customer relationship management (CRM). Emotion analytics software programs can be used to assist any organization with data collection, data classification, data analytics and data visualization. Emotion analytics software is often used in call centers.

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Emotion Analytics Market to Partake Significant Development During 2017-2025

Emotion Analytics Market: Introduction

Emotions data is used to create strategies that helps in improving the business’s customer relationship management (CRM). Emotion analytics software programs can be used to assist any organization with data collection, data classification, data analytics and data visualization. Emotion analytics software is often used in call centers. These emotion analytics software can be used either be a standalone application or built on top of a customer relationship management (CRM) system, which uses audio mining techniques and a correlation engine to match a caller’s words with emotions. Language-agnostic emotion analytics software can also monitor the caller’s tone of voice and how often a particular word is repeated in order to provide more insight into the caller’s emotional state. Dashboards that indicate the emotions of both the caller and the call center agent allow supervisors to know which calls are going smoothly and which ones might require an intervention.

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